vodafone

How to change the Vodafone holder step by step

You can make a change of holder in your Vodafone contract regardless of the rate you have contracted. We tell you step by step how to do it and what documentation you need.What do I need to know?

Where can I change my Vodafone holder?

If you are currently a Vodafone customer and want to make a change of ownership , you can do it in two ways:

  1. You can go to one of the Vodafone stores and change the owner there.
  2. Call 22123 . The call must be made by the current owner.

No matter the rate you have contracted, the process will be the same in any of the cases.

In a store or on the phone. These are the only two ways to change the owner of Vodafone. It is not possible to change the Vodafone owner online or through the Vodafone customer area .See Vodafone rates


Change the owner of a Vodafone line in a store

If you want to change your Vodafone holder in person, you will have to find your nearest Vodafone store and bring the following documentation with you:

  • DNI or photocopy of the old and the new holder.
  • Photocopy of the bank card where the payments will be made.
  • Owner change form completed and signed by the new and old owner.
  • Contract signed by the new owner.
  • SIM card.

Staff attention to public Vodafone will handle the entire process for the change of ownership is effective.


Vodafone holder change by phone

A much more comfortable option is to change the Vodafone holder by phone , for which the current holder of the line will have to call the number 22123 and provide the following information:

  • From the current title r: the DNI or NIE and the last 4 digits of the bank account in which the invoices are domiciled.
  • From the new headline :
    • Full name.
    • DNI, NIE, NIF or passport.
    • Billing Address.
    • Email and contact phone
    • Bank details if there is also an account change.

In order to make this change of owner, neither the new nor the previous owner must have debts with Vodafone . In addition, the payment method must be mandatory by bank account.


Change of owner Vodafone companies

Since Vodafone also offers you the possibility of contracting rates for Vodafone companies , you may also need to make a change of holder at a certain time.

The change of owner in Vodafone Empresas is exactly the same as for individuals. You will only have to provide the CIF to be able to carry out the procedure and for the legal representative of the company to request the change .


Change of holder in Vodafone due to death

In the event that the holder of a Vodafone contract dies and their relatives want to make a change of holder in Vodafone, it is necessary to present the death certificate and ID of the deceased, as well as the data of the new holder.

The cost of the change of holder due to death is completely free .


Issues to consider when changing the Vodafone holder

Before requesting the change of holder of a contract with Vodafone you should know that:

  • If you have a device financed by Vodafone, you will have to pay the pending fees in a single payment.
  • If the current owner has a permanent commitment , he either takes over or the new owner will assume it.
  • If there is a debt with Vodafone for the new or old owner, the change cannot be requested.
  • The old holder will pay the consumption made up to the moment of the change, consumption made up to the moment of the change and from that date, the new holder will be billed.

How much does it cost to change the holder of a Vodafone contract?

The change of Vodafone holder has a cost of 3 euros , which will be paid by the new holder on his first invoice.

If the change of owner is due to death , the procedure will have no cost.


How long does it take to make a Vodafone holder change?

After submitting all the required documentation and requesting the change of contract holder, the change process can take between 24 and 48 hours . You can follow this process through the My Vodafone application.


How to check if the owner change has been made

If you have just made a change of owner and want to confirm that the new data is correct , or you simply want to check the name of the Vodafone contract, you can consult it whenever you want by entering the personal area. You can do it both from the Vodafone website and from its application.

In addition to reviewing the contract , you can also download it to your device to use it in any procedure you need to carry out. If you want to review the change of owner and download the contract from the computer, you will have to follow the steps that we tell you below:

  • Enter My Vodafone with your username and password.
  • Go to the main menu, and there click on the option “Personal data”.
  • At the top, click on “Contracts and documents . 
  • There choose the contract you want and you can view or download it in PDF

If you prefer to check the change of holder from your mobile:

  • Enter the My Vodafone app with your username and password.
  • In the menu select the option “My contracts” .
  • Find the contract you want to consult.
  • Select the contract you want and decide if you want to download it or just watch it online .

Change of holder and change of rate at the same time

If you are not currently the owner of a Vodafone line, you have two options to start being one, the first of which is to make a change of owner with a person who currently is .

The other option is to register as a new customer and also choose a new rate with which to start being the owner.

The free telephone number to contract a Vodafone rate and be the owner of a line is 900 920 786

If you are currently with another operator, you can switch to Vodafone and become the owner by porting to Vodafone or registering as a new customer. If you carry out a portability, you will be able to keep your mobile and landline number if you have it. Whatever your decision, to make the change of holder and rate when switching to Vodafone you will have to contact the operator.

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Modification of data in My Vodafone

My Vodafone is the operator’s customer area , from which you can manage most of the products and services that you have contracted. However, you will not be able to change the holder from here.

However, you can change other personal information on your account as follows:

From the computer:

  • Enter with your username and password to My Vodafone
  • In the main menu, look for the Personal data section
  • Click on the icons of the pens to edit the personal data that you want to change

From the phone:

  • Enter the My Vodafone app with your username and password
  • In the main menu, click on the option Your data
  • Then go to Edit personal data
  • Change all the data you need
  • Click on Save changes

These changes do not involve any cost to you and you can make them whenever you want from your account in the Vodafone personal area.

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